22 April 2020
We{‘ve| have actually} {certainly|definitely} had some wild swings in our {weather|weather condition}.
Cold, hot, and on Monday, hail peppered the Ozarks from Mountain Grove to Mammoth Spring, Arkansas.
{Insurance companies|Insurance provider|Insurer} are {handling|dealing with|managing} {a surge|a rise} of claims {during|throughout} this pandemic a little {differently|in a different way}.
“These {past|previous} {four|4} to {six|6} weeks {have|have actually} been {real|genuine} {busy|hectic},” Shelter {Insurance|Insurance coverage}’s Director of Public Relations Jay MacLellan {told|informed} KY3.
Monday night, hail fell in West Plains and in {areas|locations} south.
The hail looked more like snow covering the ground.
{Many|Numerous|Lots of} {vehicles|cars|automobiles|lorries} now {need|require} {repairs|repair work} to {dents|damages} and {chipped|cracked|broke} glass.
Jay MacLellan with Shelter {Insurance|Insurance coverage} {says|states} {in some cases|sometimes|in many cases}, adjusters are working {six|6} or {seven|7} days a week to process all the claims.
“{Get in touch with|Contact|Connect with} you within {24 hours|24 hr}. That is {definitely|certainly|absolutely} something that we {want to|wish to} do {just|simply} to {basically|essentially|generally} {say|state} {hey|hello|hi}, we acknowledge the {fact|truth|reality} that you{‘ve| have actually} had a claim {and then|and after that} {shortly|soon|quickly} {thereafter|afterwards} were going to {send|send out} {somebody|someone} to {take a look|have a look} at your {car|vehicle|automobile|cars and truck} or your {home|house} and get that {process|procedure} {started|began},” MacLellan {added|included}.
And in order for {everyone|everybody} to {stay|remain} safe {during|throughout} the pandemic, more of the work is being done {electronically|digitally}.
“We’re doing {a lot of|a great deal of} {emails|e-mails} and {phone calls|telephone call|call}. We’re doing {a lot of|a great deal of} this, we’re doing FaceTime or other video calls {especially|particularly|specifically} if they have damage on the {inside|within},” MacLellan {explained|discussed|described}.
When adjusters do {have to|need to} make {a visit|a go to|a check out|a see}, {customers|clients|consumers} can {stay|remain} {inside|within}.
“We’re going to have them {call the {customer|client|consumer} and {say|state}|{say|state} and call the {customer|client|consumer}} {hey|hello|hi}, listen, we{‘re aware of| know| understand} your claim, MacLellan exclaimed. I {just|simply} {wanted|desired} you to {know|understand} that I will be {taking a look|having a look} at your {home|house} or {vehicle|car|automobile|lorry}. You do not {need|require} to be present. We {don’t|do not} {want|desire} them present.”
Mountain Grove {firefighter|firemen} Lt. David Todd {had|had actually} {cars|vehicles|automobiles|cars and trucks} {damaged|harmed} by {large|big} hail stones last month.
“It went from pea sized hail to {probably|most likely} about tennis ball-sized hail {real|genuine} {quick|fast},” Todd {said|stated}.
His claim was {handled|dealt with|managed} {virtually|practically|essentially} through {a different|a various} {insurance company|insurance provider|insurer}, {but|however} Todd {says|states} that {also|likewise} slowed the {process|procedure} a bit.
Todd {says|states} his claim was {handled|dealt with|managed} when things were {drastically|significantly|considerably|dramatically} {changing|altering} due to the coronavirus pandemic.
“We did {a lot of|a great deal of} emailing {back and forth|backward and forward} and they had {actually|really|in fact} {sent|sent out} a tow truck to {pick up|get} our {vehicle|car|automobile|lorry} and took it to their {facility|center} where they {could|might} have an adjuster {take care of|look after} the rest from there.”
{Insurance companies|Insurance provider|Insurer} {want to|wish to} {remind|advise} {clients|customers} that after storms, {auto|car|automobile|vehicle} body {shops|stores} and {roofing|roof} {companies|business} are {usually|typically|normally|generally} {swamped|overloaded} and {thus|therefore|hence} claims {may|might} take a little longer.Source: ky3.com